FAQs

  • What are the library's hours?

    Monday 12:00 p.m. – 8:00 p.m.

    Tuesday-Thursday 10:00 a.m.- 8:00 p.m.

    Friday 10:00 a.m. – 5:00 p.m.

    Saturday 10:00 a.m. – 5:00 p.m. Saturday (Summer) 1:00 p.m. – 5:00 p.m.

    Sunday   1:00 p.m. – 5 p.m.                     Sunday (Summer) – Closed.

  • On which holidays is the library closed?

    2016 HOLIDAYS

    Friday, January 1- New Year’s Day

    Sunday, March 27 – Easter Sunday

    Monday, May 30 – Memorial Day

    Sunday July 3 and Monday July  4 – 4th of July

    Monday, September 5 – Labor Day

    Wednesday, November 23 – Closes at 5 p.m. the day before Thanksgiving

    Thursday, November 24 – Thanksgiving

    Friday, November 25 – The day after Thanksgiving

    Saturday, December 24 – Christmas Eve

    Sunday, December 25 – Christmas Day

    Saturday, December 31 – New Year’s Eve

  • Are computers available for public use?

    Yes.

    The library has numerous computers for the public to use free of charge.

    All public access computers provide access to the Internet as well as office applications.

    There is a nominal fee for printing.

  • Does the library have Wi-Fi?

    Yes.
    The library does offer the public free Wi-Fi that can be accessed on any device that has Internet access.

  • Do you have a photocopier?

    Yes.

    Copies cost $.15 for black & white and $.50 for color.

  • How can I get a library card?

    William Jeanes Memorial Library can issue cards to any Montgomery County resident or any person who works in Whitemarsh Township.

    You can fill out an application online by clicking here or by coming into the library.
    Online forms can be saved and emailed to jeanesinfo@mclinc.org.
    When you pick up your card, you will be asked to present a driver’s license, piece of first class mail, or some other suitable ID with your name and address on it.

    Children under 18 must have a parent’s signature on their application.

    Anyone who is a member of another MCLINC library or who has a blue ACCESS PA sticker on their library card, can use that card at William Jeanes Memorial Library.
    Click here for an online application.

  • Can I renew items?

    Most items may be renewed two times if there is no waiting list for them.
They can be renewed at the library, by phone, or online from your library account. A few items, such as the in-demand items, may not be renewed. Please do not hesitate to ask a staff member if you are not sure.

  • How can I access the library catalog?

    You can access the catalog from the library’s website jeaneslibrary.org.

  • Can I reserve a book?

    You can reserve items at the library, by phone, or through the online catalog from wherever you are. To reserve online, you must create an account.  You will need to have your library card barcode readily available to create an account. You will then be prompted to create a user name and password. Click HERE to create a secure account.

  • How can I create and access an online library account?

    Once you have a library card with your own barcode, you can go HERE to create an account and to view the user’s help guide.

    You will be prompted to input your barcode and create a user name and password.

    Once you have done this, you will have access to your account at anytime from anywhere from the library’s website, jeaneslibrary.org.

    You will be able to see what items you have checked out and their due dates.

    You can renew items, reserve items, pay late fees, view your list of reserved items, and create a history of items you have taken out.

     

  • How long can I keep out library material?

    Most books (child and adult): 3 weeks

    New adult books: 2 weeks

    Music CDs: 3 weeks

    Spoken word CDs and Children’s Kits with CDs: 3 weeks

    Playaways: 3 weeks

    Magazines: 1 weeks (current month does not circulate)

    DVDs and Blu-Rays: 1 week 
unless they have 3 or more discs in the package, then they are 3 weeks

    In-Demand DVDs: 3 days

    Video Games: 1 week

    Cubbyhole Collection: 2 weeks

    Hot Reads-Books: 2 weeks, no renewals

    Museum Passes: 3 days, no renewals

  • How many items can I take out?

    Fiction, DVDs, Playaways or CD: No limit

    Nonfiction books: Limit of 3 per family on the same subject, especially during times when students have specific subject reports due

    Cubbyhole collection: Limit 2 per family

    Limits may apply to holiday books and other items during high-peak demand seasons.

  • How much are overdue fines?

    Adult Books: $.30 per day

    Children’s Books: $.20 per day

    Adult CDs, Audiobooks: $.30/day

    Children’s CDs, Audiobooks: $.20/day

    DVDs: $1.00/day

    Adult Magazines: $.30/day

    Children’s Magazines: $.20/day

    Cubbyhole Collection: $.50/day

    Playaways: $1.00/day

    Wii/Xbox/Playstation Video Games: $2.00/day

    Grab & Go Bags: $5.00

    Museum Passes: $5.00/day ($5.00 fee if returned to another library)

    Nook E-readers: $5.00 ($25.00 fee if dropped in the book drop box)

    Adventure Packs: $5.00

    American Girl Dolls: $5.00

  • How much do you charge for movies?

    All items circulate for free at William Jeanes Memorial Library.

  • Do you have a book drop I can use when the library is closed?

    Yes, you may drop off items in the book drop in the wall at the front of our 4051 Joshua Road building at any time.
    Please do not drop off donations in the drop box.

    Some items, like Nooks, may not be returned in the book drop (fees apply to items placed in the drop that should not be). Items that must be returned in-house will be labeled.
    If you are not sure if an item can be placed in the drop, please ask a staff member when checking out.

  • What do I do if I lost an item from the library?

    Contact the library in person or by phone (484.620.1218).

    Staff will work with you to make sure you have looked everywhere for the lost item.

    If you are 100% sure the item is lost (left on a plane traveling on vacation!), staff will inform you of the cost for replacement.

    We respectfully ask that you do not replace the item yourself. Not all books, DVD’s, CD’s, etc. are the same even if the title is.

  • Does the Library offer books for the blind or physically handicapped?

    The library has large print books and books on CD. You can also download audiobooks and magazines from the library website by clicking HERE.

    Materials are available in large print, cassette, and braille from the Free Library of Philadelphia for the blind and physically handicapped.

    For more information about these specialized books, please call the Library for the Blind and Physically Handicapped Free Library of Philadelphia at 215-683-3213 or toll-free at 800-222-1754.

     

  • What is Connecting Exceptional People?

    Connecting Exceptional People (CEP) is a component of the library that provides services and resources to people with disabilities and their care givers.

    CEP programs include monthly socials, technology training, online and print resources, and support.

    CEP will continue to grow.

    Current partners include Whitemarsh Township Parks and Recreation, Palooza Activity Center, Inc., and Autism Cares Foundation.

    Sponsors include Tonelli’s Takeout and Kona Ice.

  • Can my group schedule a meeting room?

    Yes. We have two different meeting rooms that can be reserved on a first come first serve basis.

    Details, such as capacity, fees (if applicable), and room-use policy are all provided in the application.

    The large meeting room is hearing loop accessible.
    Click HERE for the meeting room policy and application.

  • How do I get to the library?

    Please see the map on our contact page.

    If further directions are needed, please call the library (610) 828-0441 or click Google Maps for directions.

  • How can I volunteer at the library?

    The William Jeanes Library welcomes volunteers.

    If you would like to volunteer, stop by the library and get an application at the front desk, call us at (610) 828-0441, or click here to go to the Volunteers page of our site for more information and application forms.

  • Where can I get a copy of the library's policies?

    Most of the library’s policies can be found by clicking here.

    If you do not see the policy you are looking for, please stop in and ask, call us (610.828.0441) or email us at jeanesinfo@mclinc.org.

     

  • Who are the Friends of the Library?

    The Friends of the William Jeanes Memorial Library is a non-profit 501(c)(3) organization created to support and promote the library.

    Like Friend’s groups all over the country, they are volunteers from the community who value the services and programs of the library.

    To learn more about the Friends, how to become a Friend, volunteer, and support the Friends click here.

     

  • May I donate a book in someone's name?

    The Library has a Memorial Books donation program, where you may donate money for an item to be added to the Collection in someone’s honor. The minimum donation is $25, cash or check. Please click here for more information.